Services

From inception, right through to delivery, we will be with you every step of the way; nurturing your project from the initial meeting and briefing stages, through to design, install, commission, testing and handover.

And, it doesn’t stop there. On completion, our after sales support teams will continue to monitor and maintain your systems; keeping if fully functioning and at optimum performance.

Our services

AV System Design

With over 30 years experience in the industry, we have a wealth of systems integration knowledge between us and an exemplary design team who excel at all things audio visual.

Whether it’s a background music system, a brand new residential audio visual installation, a fully-specified hotel package or a spot of projection mapping; we will work with you to create a custom solution that meets your brief, perfectly.

All design work is carried out in-house using the very latest software to create CAD drawings and system schematics. From taking the initial project brief, to site visits and regular follow-up meetings; we work in close collaboration with our clients and with our design professional partners, to ensure that the system is true to both your brief, and their design concept.

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Project Management

Project Management is a cornerstone of the AT&C Professional Systems Ltd experience.

Every project is assigned its own Project Manager who will take over the day to day management and delivery of that project. All our Project Managers have undertaken the Prince 2 training programme which allows us to ensure the highest possible standards, at every stage.

Tasked with ensuring that all design work is in place, all goods are procured and all AV installation engineers, programmers and commissioning engineers are allocated– the Project Manager is key to the successful realisation of your audio visual system.

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Procurement

Our Procurement department is a well-led, well-connected team, responsible for ordering goods, throughout the company.

With the introduction of System Integrator D Tools running alongside our current accounts pack-age, the ordering and tracking of goods has been simplified across both Procurement and Logistics Departments, for optimum operational efficiency.

We have the advantage of enjoying close partnerships with many leading manufacturers and
suppliers and this further strengthens our ability to be competitive on price and stock availability. Goods are stored locally and are procured prior to installation, so they are available, as required.

Our Systems Logistics team can comfortably move goods around London and the EMEA, as
required by our projects and clients.

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Rack Building Services

We offer a full on-site and off-site rack building service, with all designs and schematics prepared by ourselves. Equipment racks are built to our exact specification by our highly trained team of experienced engineers.

All racks are built and prepared in advance, so they are available to be dispatched as soon as a site is ready to receive them. Our rack builders will then complete the installation of the rack, in situ.

By testing and commissioning our racks off-site, we are able to minimise any potential issues and maximise the efficiency of the 2nd fix phase.

Our racks really do speak for themselves. Whether it’s a small 8U rack for a restaurant, or a 42U rack for a hotel, we ensure that the same due care and attention is paid.

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AV Installation

We pride ourselves on having a full complement of in-house engineers, all with an exemplary amount of knowledge and the drive to tackle even the most challenging installation.

Embracing and nurturing home-grown talent is a key part of our ethos. As a company, we are committed to developing our engineering resource in-house, be it through on-the-job training or out-sourced supplier-led training for product-specific courses.

As a member of InfoComm, a recognised Audio Visual trade body, we run the CTS Audio Visual qualification for both installation engineers and designers.

Whether it’s 1st fix, 2nd fix, commissioning or programming; our team of engineers will be with you at every stage to ensure that your project is delivered in a way that not only meets, but exceeds your expectations.

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Programming

At the heart of every great audio visual installation is a professionally written programme and a custom designed Graphic User Interface (GUI), which gives you the ability to control and interact with your system.

From the onset, programming should feature highly on the collective agenda, helping everyone to clearly identify what system functions and capabilities are important.

We have a huge amount of experience in this area, across a multitude of control systems: whether it’s a fully integrated system controlled via dedicated touch panels; the control convenience of an App on a portable iPad; or a mixture of the two; we will work with you to give you all the control capability you need, on the interface you are most comfortable with.

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Support and Maintenance

On completion of a project, all our clients are offered a support and maintenance contract; giving peace of mind and access to ongoing support from our in-house help desk and service team.

Support contracts allow our AV installation specialists the opportunity to maintain systems to their full potential, with yearly or more frequent health checks. Our support packages are entirely flexible and can be adapted to meet your own particular requirements. The use of remote access is a valuable tool in our support arsenal, enabling us to diagnosis faults and provide support, without necessarily being on site.

Our Help Desk is run from the office and is in constant contact with the service team out on the road. Clients can raise their own tickets for the service team, via the service desk portal, to report any faults or request a call out.

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